Shipping & Delivery Information
At Candlestuff Supplies we hand pick your order and pack it with the greatest of care to ensure that your package arrives in perfect condition and in a timely manner.
All orders in the UK are generally processed the same day however during busy periods we ask you to allow 1-5 working days depending on our volume of orders. All orders are sent via DPD, Parcelforce or Royal Mail on a tracked service. Please see the list below for shipping areas and costs, shipping cost goes by weight.
Working days include Monday-Friday, 9am-5pm and exclude weekends and bank holidays in the UK.
Please Note IV and AB Postcodes are classed as normal Mainland UK with Parcelforce and NON Mainland with DPD.
Please note, an order with wax and fragrance may come under 2 different boxes depending on the wax and weight of it. Tins and full boxes of clamshells also come in a separate box so you may be charged for 2+ boxes at checkout for these types of orders.
If your order fails to be delivered due to not being home, the courier will attempt twice to deliver it and will also leave a card through the door, if you do not respond and the parcel is returned to us, you will need to pay again for delivery or if we refund the order our shipping costs to ship your parcel to you plus the return shipping costs will be deducted from your refund.
If you are outwith the UK and you fail to pay customs charges to your customs agency and the parcel is returned, we will refund the order minus all shipping charges and return shipping charges.
For the UK We have Royal Mail 24 tracked for orders under 1kg at £4.80 and Royal Mail 48 Tracked for orders under 2kg at £3.95.
Below is the DPD shipping pricing.
|SHIPPING PRICING||1 Box||2 Boxes||3 Boxes||4 Boxes|
|UK Mainland Next Day||£5.95||£9.50||£12.50||£14.95|
|Non Mainland UK Two Day||£7.95||£12.95||£17.40||£19.95|
|Belgium 2-4 Days||£13.95||£27.90||£41.85||£55.80|
|Denmark 3-5 Days||£14.95||£29.90||£44.85||£59.80|
|France 2-4 Days||£12.95||£25.90||£38.85||£51.80|
|Germany 2-4 Days||£13.95||£27.90||£41.85||£55.80|
|Ireland Two Day||£9.95||£19.90||£29.85||£39.80|
|Luxembourg 2-4 Days||£14.95||£29.90||£44.85||£59.80|
|Netherlands 2-4 Days||£12.95||£25.90||£38.85||£51.80|
|Switzerland 3-5 Days||£14.95||£29.90||£44.85||£59.80|